RevIQ Technical Help

General Issues

Where can I find my RevIQ Serial Number?
Your RevIQ Serial Number is not included with your RevIQ Boxed product, it is emailed to you when your RevIQ order is processed.  if you have installed RevIQ you can find your serial number by starting RevIQ and clicking 'Help' on the top menu, then 'Activate RevIQ'

How can I tell what version of RevIQ I am using?
You can tell the version of RevIQ you are using by starting RevIQ and clicking 'Help' on the top menu, then 'About RevIQ'

If RevIQ will not start (and this is the reason you are upgrading) then you can tell which version you have installed by following the below steps:

1.  Start Windows Explorer by clicking your Windows 'Start' button, then 'All Programs', 'Accessories', 'Windows Explorer'
2.  Locate the file 'C:\program files\RevIQ\RevIQ.exe'
3.  Right click on this file and select 'properties'
4.  Click to the 'version' tab - this will give the version of RevIQ

Issues  Installing RevIQ

What Operating Systems does RevIQ Run on?
RevIQ Runs on Microsoft Windows XP Service Pack 2 or Windows Vista only (how can I tell what operating system I am using).  RevIQ is not supported on Windows 98.  RevIQ is also not supported on mac systems, although some users do use RevIQ on their mac systems by using a Virtual PC type system.

I get an error installing the RevIQ Database Engine (Microsoft SQL Server)
If you have issues installing the Database engine that RevIQ uses (Microsoft SQL Server Express) then  we recommend that you follow the below steps:

Step1.  Go to your control panel, then 'Add/Remove programs'.  Remove (un-install) the following entries if they are present:

Step 2.  Attempt to install RevIQ again.  If this fails, then repeat step 1 and attempt step 3 below

Step 3.  Download and install this component directly from the Microsoft website.  You can download this component from:
http://www.microsoft.com/downloads/details.aspx?FamilyId=31711d5d-725c-4afa-9d65-e4465cdff1e7&displaylang=en 

If you are using a 64 bit system, then you must download the SQLEXPR.EXE file, all other users the SQLEXPR32.EXE file is recommended.

After downloading and installing this component, try installing RevIQ again

Issues Upgrading RevIQ

After upgrading I receive a message 'Cannot connect to database' or 'Cannot create datastore' when I start RevIQ
If you receive either of these messages it generally indicates that the upgrade process could not transfer your database into the new database format used by the latest version of RevIQ.  In this case you will need to contact RevIQ support.  You may be asked to download and install the Microsoft SQL Server Management Studio, this can be done from the link below.

Technical Links

Link to download Microsoft SQL Server Management Studio (lets you connect directly to the raw RevIQ database)
http://www.microsoft.com/downloads/details.aspx?FamilyID=6053c6f8-82c8-479c-b25b-9aca13141c9e&displaylang=en

Link to download Microsoft .NET Framework (the technical platform used by RevIQ)
 http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en